Technical Support is a service that is limited to questions pertaining only to the use and operation of the LICENSED SOFTWARE. Technical Support does not include help on accounting methods, consulting, training, or training classes. Support can be limited by the technician to 1 hour per day or a total of 3 hours per week. Support will be available via telephone, fax, or e-mail from the hours of 9AM to 5PM EST Monday through Friday excluding holidays or down time due to maintenance, loss of Internet, or loss of phone services out of DM’s control.

Support will be given on a first come first serve basis and response times may vary. However, we endeavor to respond within one hour unlike our competitors. Our Support system works by the client leaving a message and our Technical Support calling back because we do not believe in putting our clients on hold. When we are on the phone with a client, that client has our full, undivided attention.

Additional charges may result from restoration of data, changing/resetting of passwords, or lost passwords. Technical Support prices and available times are subject to change at any time. Design Manager supports all releases except Design Manager 4.0 and all DOS versions.

These Technical Support Terms supersede all other written and oral proposals, purchase orders, prior agreements, and other communications between Customer and Design Manager concerning the subject matter hereof and constitutes the entire agreement between Design Manager and Customer regarding provision of Technical Support Services.